Privacy Policy

Effective Date: March 21, 2026  |  Last Updated: March 21, 2026

At Dions, we are committed to protecting your privacy and ensuring that your personal information is handled in a responsible, transparent, and lawful manner. This Privacy Policy applies to all users of our website, mobile platforms, and any related services we offer. By accessing our website or placing an order with us, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We operate in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant data protection regulations. Where applicable, we also align our practices with industry best standards for consumer data protection in the food service industry.

1. About Us

Dions is a food service business dedicated to providing quality pizza and related food products to our customers. We operate the website pizzas-dionss.click and any associated platforms through which we offer our products and services.

For all privacy-related inquiries, requests, or complaints, please contact us using the details provided above or through the dedicated contact section at the end of this policy.

2. Information We Collect

We collect various categories of information to provide you with our food ordering and delivery services, improve our platforms, and ensure a seamless customer experience. The types of data we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with Dions — whether by creating an account, placing an order, subscribing to our newsletter, or contacting our customer support — you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Your full name, username, or display name.
• Contact Information: Email address, phone number, billing address, and delivery address.
• Account Credentials: Password and security information used to secure your account.
• Payment Information: Credit card details, debit card information, or other payment method data. Note: We do not store full payment card numbers directly; this data is processed through secure, PCI-DSS compliant third-party payment processors.
• Order Information: Details about your food orders, preferences, special dietary requests, and order history.
• Communication Data: Any messages, feedback, reviews, or correspondence you send to us via email, contact forms, or support channels.
• Promotional Preferences: Your preferences regarding marketing communications, loyalty programs, and promotional offers.

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain technical and usage information through cookies, web beacons, pixel tags, and similar tracking technologies. This includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages you visit on our website, links you click, time spent on pages, the referring URL, and your navigation path through our site.
• IP Address and Location Data: Your Internet Protocol (IP) address, which may be used to approximate your general geographic location (city or region level). If you grant permission, we may collect more precise location data to facilitate delivery services.
• Log Data: Server logs that record access times, error messages, and other diagnostic information related to your use of our website.
• Cookie Data: Information stored in cookies and similar tracking technologies placed on your browser. See Section 8 for details on our cookie usage.

2.3 Information from Third Parties

We may receive information about you from third-party sources, which we combine with the information we collect directly. These sources may include:

• Social Media Platforms: If you log in to our website using a social media account (such as Google or Facebook), we may receive basic profile information such as your name, email address, and profile picture, subject to the privacy settings on those platforms.
• Payment Processors: Our payment service providers may share transaction confirmation details and fraud prevention flags with us.
• Delivery Partners: Third-party delivery service providers may share delivery status updates and logistical information related to your orders.
• Analytics Providers: Third-party analytics services may provide us with aggregated data and insights about how users interact with our website.
• Marketing Partners: We may receive information from advertising networks and marketing partners to help us better understand our customer base and improve targeted advertising.

2.4 Sensitive Information

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond general dietary preferences you may share with us), genetic data, or biometric data. If you voluntarily disclose dietary restrictions or allergy information for the purpose of your food order, this information will be used solely to fulfill your order safely and will be handled with heightened care.

3. How We Use Your Information

We use the information we collect for a variety of legitimate purposes directly related to the operation of our food service business and the improvement of your experience with Dions. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including preparation, packaging, and delivery coordination.
• Create and manage your customer account.
• Communicate with you about your order status, delivery updates, and any issues related to your purchases.
• Process payments and prevent fraudulent transactions.
• Provide customer support and respond to your inquiries or complaints.
• Manage loyalty programs, discount codes, and promotional offers.

3.2 Analytics and Service Improvement

• Analyze usage patterns and trends to understand how customers interact with our website and services.
• Monitor and improve the performance, security, and functionality of our website.
• Conduct internal research to develop new products, menu items, and service features.
• Evaluate the effectiveness of our marketing campaigns and promotional activities.
• Generate aggregated, anonymized reports for business planning purposes.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, and special offers about our products and services, provided you have opted in to receive such communications or where permitted by applicable law.
• Display personalized advertisements on our website and third-party platforms based on your browsing and ordering history.
• Notify you about new menu items, seasonal promotions, and exclusive deals.
• Conduct surveys and collect feedback to improve our services.

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly at [email protected].

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations.
• Respond to lawful requests from government authorities, law enforcement agencies, or courts.
• Enforce our Terms of Service and other applicable policies.
• Protect the rights, property, and safety of Dions, our customers, and the public.
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activities.

4. Legal Basis for Processing Personal Information

As a business operating in the United States, we rely on the following legal bases and justifications for processing your personal information:

• Contractual Necessity: Processing is necessary to perform the contract we have with you, including fulfilling your food orders and providing our services.
• Legitimate Business Interests: We process certain data based on our legitimate interests in operating and improving our business, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing your data, particularly for marketing communications and certain cookie categories.
• Legal Obligation: We process data when required to comply with applicable laws and regulations, including tax laws, food safety regulations, and law enforcement requests.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information with certain trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business and delivering our services. These providers are permitted to access your personal information only to the extent necessary to perform their services on our behalf and are contractually required to maintain appropriate data security standards. Our service providers include:

• Payment Processors: To securely process credit card and other payment transactions.
• Delivery Partners: Third-party delivery services and logistics providers who fulfill your food orders.
• Hosting and Infrastructure Providers: Cloud computing and web hosting companies that store and manage our website data.
• Email and Communication Services: Platforms that help us send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Advertising Networks: Digital advertising platforms that help us deliver relevant advertisements to users.
• Customer Support Tools: Platforms that manage customer service communications and support tickets.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other lawful governmental request.
• Enforce our Terms of Service or other agreements.
• Protect the rights, property, or safety of Dions, our customers, employees, or others.
• Detect, prevent, or investigate fraud, security breaches, or other illegal activity.
• Respond to emergencies where disclosure is necessary to protect someone's life or safety.

5.3 Business Transfers

In the event that Dions undergoes a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction, your personal information may be transferred to the successor entity as part of such transaction. We will notify you via email or prominent notice on our website before your personal information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other parties in circumstances not described above, but only with your prior explicit consent.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website. Sensitive payment data is encrypted using industry-standard protocols.
• Access Controls: Access to personal information within our organization is restricted on a need-to-know basis. Employees and contractors with access to personal data are required to maintain confidentiality.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant third-party payment processors. We do not store full credit or debit card numbers on our servers.
• Regular Security Assessments: We periodically review and update our security practices to address emerging threats and vulnerabilities.
• Firewall and Intrusion Detection: We employ firewall protection and intrusion detection systems to monitor and safeguard our network infrastructure.
• Data Minimization: We collect only the information that is necessary for the purposes described in this Privacy Policy.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with mechanisms to exercise them.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we hold about you.
• Right to Deletion: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as when the data is needed to complete a transaction or comply with a legal obligation).
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but if we engage in data sharing for advertising purposes, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to what is necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, provide a different quality of service, or suggest that you may receive different treatment for exercising your rights.

7.2 General Privacy Rights for All Users

Regardless of your state of residence, we are committed to providing all users with the following rights as part of our commitment to responsible data stewardship:

• Right of Access: You may request access to the personal information we hold about you at any time.
• Right to Rectification: You may request that we correct or update any inaccurate or incomplete personal information.
• Right to Erasure: You may request that we delete your personal information under certain circumstances.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us through one of the following methods:

• Email: [email protected]
• Website: pizzas-dionss.click (via our contact form)

We will respond to your request within 45 days of receipt, or within the timeframe required by applicable law. In some cases, we may need to extend this period, in which case we will notify you of the extension and the reason for it. We may require you to verify your identity before processing your request to protect your security and privacy.

8. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and deliver relevant advertising. Cookies are small text files that are stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core features such as shopping cart functionality, secure login, and payment processing. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently and any error messages encountered. We use this data to improve website performance.
• Functional Cookies: These cookies allow the website to remember your preferences, such as your preferred language, location, and saved order information, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings, where you can choose to block or delete certain types of cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. You may also adjust your cookie preferences through any cookie consent tool we make available on our website.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy, which is available on our website at pizzas-dionss.click.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention principles are as follows:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures and applicable legal requirements.

10. Children's Privacy

Dions is a food service business, and our website and online ordering platform are designed and intended for use by adults. We do not knowingly market to, target, or collect personal information from individuals under the age of 18. Our services are not directed at children, and we do not offer accounts or memberships to minors.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. We go beyond these minimum requirements by restricting our services to individuals 18 years of age and older.

11. International Data Transfers

Dions is based in the United States, and the information we collect is primarily processed and stored in the United States. However, as we work with third-party service providers and technology partners who may be located in other countries, your personal information may be transferred to, and processed in, countries other than the United States.

When we transfer personal information outside of the United States, we take appropriate measures to ensure that such transfers comply with applicable privacy laws and that your information receives an adequate level of protection. These measures may include:

• Entering into data processing agreements with our service providers that include appropriate data protection clauses.
• Working only with third-party providers that maintain adequate privacy and security standards.
• Ensuring that transfers comply with applicable U.S. federal and state privacy regulations.

By using our website and services, you acknowledge and consent to the transfer of your information to the United States and potentially to other countries as described in this Privacy Policy, subject to the protections described herein.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and other online services that are not operated by Dions. These links are provided for your convenience and information only. We have no control over the content or privacy practices of these third-party websites, and this Privacy Policy does not apply to them.

We encourage you to review the privacy policies of any third-party websites you visit through links on our website. We are not responsible for the privacy practices or content of third-party websites, and any interaction you have with such websites is at your own risk.

In particular, if you access our website through a social media platform or use social media features embedded in our website (such as share buttons or login widgets), those platforms may collect data about your interactions. Your use of such features is governed by the privacy policies of the respective social media platforms.

13. FTC Act Compliance and Consumer Protection

Dions is committed to fair and transparent business practices in compliance with the Federal Trade Commission Act (FTC Act) and FTC regulations governing online privacy and consumer protection. We adhere to the following principles:

• Transparency: We clearly disclose our data collection and use practices in this Privacy Policy and in our communications with customers.
• Choice: We provide you with meaningful choices about how your personal information is used, particularly for marketing and advertising purposes.
• Data Integrity and Purpose Limitation: We collect and use data only for legitimate business purposes that are consistent with the context in which the data was provided.
• Security: We maintain appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access or misuse.
• Enforcement: We have internal mechanisms to ensure our privacy practices are followed and that violations are addressed promptly.

If you believe that our data practices violate applicable consumer protection laws or FTC guidelines, you have the right to file a complaint with the Federal Trade Commission at www.ftc.gov/complaint.

14. How to File a Privacy Complaint

If you have concerns about the way we handle your personal information, we encourage you to first contact us directly so that we can address your concerns promptly and effectively.

14.1 Internal Complaint Process

1. Submit your complaint or concern in writing to [email protected], clearly describing the nature of your concern and any relevant details.
2. We will acknowledge receipt of your complaint within 5 business days.
3. We will investigate your complaint and provide you with a written response within 30 days. In complex cases, we may need up to 45 days and will notify you of any extension.
4. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection or consumer protection authority.

14.2 External Complaint Authorities

If you reside in the United States and are not satisfied with our response to your privacy complaint, you may file a complaint with the following authorities:

• Federal Trade Commission (FTC):
  Website: www.ftc.gov/complaint
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• California Attorney General (for California residents):
  Website: oag.ca.gov/privacy
  The California AG's office handles complaints related to CCPA/CPRA violations.
• State Attorney General's Office:
  If you reside in a state other than California, you may contact your state's Attorney General's office for guidance on state-specific privacy rights and complaint procedures.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website alerting users to the changes.
• Send an email notification to registered account holders where the changes are significant.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you should discontinue use of our services and may request deletion of your account and personal data by contacting us at [email protected].

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us regarding a privacy matter, please include the following information to help us process your request efficiently:

• Your full name and email address associated with your account (if applicable).
• A clear description of your request or concern.
• Any relevant details or context that may assist us in responding to your inquiry.

We strive to respond to all privacy inquiries within 5 business days. For formal rights requests (access, deletion, correction, etc.), please allow up to 45 days for a complete response, as required by applicable law.

This Privacy Policy was last reviewed and updated on March 21, 2026. Dions is committed to maintaining the highest standards of privacy protection for our valued customers. Thank you for trusting us with your personal information.